Data Deletion

This page explains how to ask Coefficients Co Ltd (operator of Coeff IQ) to delete your data. It covers deleting a Coeff IQ account or workspace, and deleting data that was imported into Coeff IQ from a connected provider — including Facebook and Instagram — such as stored authorization tokens, provider account identifiers, and synced analytics, page, media, advertising, and insight data. There is currently no self-service "delete account" button in the Platform, so deletion is handled through a verified request as described here.

• Your Coeff IQ account — your user profile and credentials, and your membership of any workspace.
• A workspace you own — the workspace and its clients, websites, members, integrations, dashboards, reports, AI conversations, and synced data.
• Connected-provider data only — data imported from a specific provider (for example, Facebook Page Insights, Instagram insights, Meta Ads, Google, LinkedIn, TikTok, X, YouTube, or Thinkific), while keeping the rest of your account.
• Stored authorization — the encrypted OAuth access and refresh tokens, API keys, and provider account identifiers Coeff IQ holds for your connections.
• Synced analytics data — the metrics, page, media, campaign, and insight records Coeff IQ retrieved from a connected provider and stored in your dashboards.

A workspace administrator can disconnect any provider from the client's Integrations page at any time. Disconnecting immediately deletes the stored credential for that connection, so Coeff IQ stops retrieving new data. Disconnecting does not automatically delete data already synced into your dashboards — to remove that, submit a deletion request as described below. You can also revoke Coeff IQ's access directly in the provider's own settings (see Revoking access at the provider).

Use any of these methods:

• Email privacy@coeffiq.com with the subject "Data deletion request".
• Email support@coeffiq.com if you already have a support thread open.
• Submit our contact form and select a privacy or support reason.

Please tell us:

• The email address on your Coeff IQ account.
• The workspace name, if your request concerns a specific workspace.
• Whether you want to delete the whole account/workspace, or only a specific provider's data (name the provider — for example, "Facebook and Instagram").

To protect your data, we verify that a request is genuine before we act on it. We will normally require you to send the request from, or confirm it from, the email address on the Coeff IQ account. For a request to delete a whole workspace, we verify that you are the Workspace Owner or an authorized administrator. We may ask for additional information limited to what is needed to confirm your identity or authority, and we do not use that information for any other purpose.

• We acknowledge your request promptly and, once it is verified, complete it within 30 days. If the law that applies to you sets a different deadline or allows an extension for a complex request, we follow that law and tell you the reason and expected completion date.
• Stored OAuth tokens, API keys, and provider account identifiers for the affected connections are revoked or deleted as soon as the request is validated.
• Active synced data, dashboards, reports, AI conversations, and (for an account/workspace request) the account, workspace, clients, websites, and memberships are deleted or irreversibly anonymized.
• Residual copies in encrypted, access-restricted disaster-recovery backups expire on their ordinary schedule, no later than 30 days after deletion from active systems. Backups are restored only for disaster recovery or security, and your deletion is re-applied if a restore occurs.
• We email you a confirmation when the deletion is complete.

In addition to asking us to delete data, you can end Coeff IQ's access from the provider's own account settings. Coeff IQ detects the revocation on its next sync attempt.

• Facebook / Meta / Instagram / Meta Ads — Facebook Settings → "Business Integrations", remove Coeff IQ. This affects all Meta-family connections, which share one Meta app authorization.
• Google (Analytics, Search Console, YouTube) — myaccount.google.com/permissions. For Google Analytics 4, also remove the Coeff IQ service account from the property's access list.
• LinkedIn — LinkedIn Settings → "Permitted Services".
• TikTok — TikTok Settings → "Manage app permissions".
• X — X Settings → "Connected apps".
• Thinkific — regenerate your API key in Thinkific to invalidate the one Coeff IQ holds.

We may retain limited records where the law requires or expressly permits it — for example, billing and tax records, and records needed for fraud prevention, dispute resolution, security investigation, or compliance with a legal hold. Data kept for these reasons is not used for analytics, advertising, or ordinary product functionality, and is deleted when the retention reason ends. See the Privacy Policy for more.

Privacy and data-deletion requests: privacy@coeffiq.com. General support: support@coeffiq.com. You can also write to Coefficients Co Ltd, 2nd Floor, Coefficients Building, Peridot corner Aquamarine Street, Pleasantville, Ilayang Iyam, Lucena City, Quezon Province 4301, Philippines.