If documentation and the Help Center don't resolve an issue, this article covers how to reach support directly and what to include for a faster resolution.
Before contacting support
Checking the relevant Troubleshooting article and the Help Center's FAQ often resolves common issues faster than waiting on a support response, particularly for sync and connection issues, which are the most frequently reported category.
What to include when you reach out
A faster resolution usually depends on including enough detail up front:
- The workspace name and, if relevant, the specific data source or dashboard involved.
- What you expected to happen versus what actually happened.
- Roughly when the issue started, if it wasn't always present.
- Any error message shown, if applicable.
How support is scoped
Support is available to help with account, billing, and platform issues. Because workspaces are isolated by design, support can only access a workspace's details with appropriate authorization tied to your account.
Response times
Response times vary by plan tier, with higher tiers generally receiving faster response targets. Specific response time commitments, where offered, are covered as part of plan details rather than in documentation.